Confirming who you are meeting, managing appointments and keeping personal details under your control.
Prefer to watch?
Tell someone about the appointment
Share the time, address and visitor details with someone you trust. Where practical, avoid conducting appointments alone.
Protect personal information
Put away valuables, spare keys, medicines and documents containing personal information. Avoid sharing alarm codes or unnecessary details about when the property is empty.
Keep control of the viewing
Use a route you know and keep your phone accessible. You can end an appointment if you are uncomfortable.
Safety comes before the viewing
No sale or let depends on completing one appointment. If something feels wrong, stop and rearrange or end the viewing.
Need the deeper, step-by-step version?
Owner Advice gives you the public answer. The Owner Hub organises the fuller guides, downloads, videos and useful resources around the stage you are actually at.
General information only - not legal, financial, tax or transactional advice and not specific to your property. Requirements differ across the UK and can change. Last reviewed September 2026.
