Arranging appointments, what to have ready and the safety steps worth taking every time.
Prefer to watch?
Confirm the appointment
Confirm the time and who you expect to meet. Tell another person when a viewing is taking place and keep your phone available.
Prepare the property and information
Secure valuables and personal documents, manage pets safely and have the core property facts to hand.
Use the same route each time
A consistent route helps you cover the same important spaces and reduces the chance of forgetting parking, storage or outside areas.
Answer facts, not guesses
If you do not know the answer to a legal, structural or technical question, note it and check the relevant document or professional later.
Need the deeper, step-by-step version?
Owner Advice gives you the public answer. The Owner Hub organises the fuller guides, downloads, videos and useful resources around the stage you are actually at.
General information only - not legal, financial, tax or transactional advice and not specific to your property. Requirements differ across the UK and can change. Last reviewed September 2026.
